Return of goods

If you need to return a product purchased from D W Nye Ltd for a credit note, refund or replacement item then you have 7 days from the date of receiving the goods to do so.

Before returning any goods to the Company you must contact us (details below) to inform the Company that you wish to make a return giving the reason, details of the item and the Sales Order or Invoice Number.

Returned items must be in their original condition and unused and if possible in their original packaging. Items fitted and/or damaged by the customer will not be accepted for return.

All returns must be within 10 days of receiving the goods. Any returns outside these dates will not be accepted under any circumstances. Items returned will incur an automatic 20% restocking charge unless there has been an order input or dispatch error, damage during delivery, a product fault and if goods are returned directly to D W Nye Ltd by the customer, at no cost to the Company.

Non-stocked items that are a special order or a specially manufactured product will not be accepted for return or refund.

Subject to the goods passing an inspection, a replacement, refund or credit note will be issued to the account used to purchase the product.

This does not affect your statutory rights.


Our contact details are:

D W Nye Ltd
Dorking Road
West Sussex
RH12 3SD

Tel: 01306 628114

Fax: 01306 627766